Shield Your Sales Business From Trading Standards

Worried about Trading Standards, customer complaints and legal action? There is a way to help protect yourself, your staff, your business and your customers

Running a sales company is a challenge and reputation is everything. Sales is often a “dirty word”, no one wants to be cold called and sold to, we’ve all heard horror stories of rogue traders and vulnerable customers yet without direct sales many businesses would, well go out of business.

Getting the balance right between meeting the needs of your business and protecting your customers is very important.

You know you need to be profitable, drive sales, increase profits, pay your staff and your overheads, yet you also know you must also ensure that you don't cut corners and risk inadvertently breaking consumer legislation. No one wants a Trading Standards investigation and legal action, it’s bad for business, it’s bad for your reputation, it’s bad for your staff and it’s bad for your customers.

You can’t have eyes and ears everywhere and you have to trust your sales staff but you also need to protect yourself and your business.

I have a THREE point safety system that can be used together or individually.

Prevention is always better than cure and having good policies and procedures in place and well trained staff is the best way to avoid trouble.

ONE Compliance Documents, Policies & Procedures, Business Manual, Contracts etc

I offer bespoke Business Documents to avoid issues right from the start

TWO Training 

I offer staff training and my courses can be run in person (depending on distance) or as an online webinar.

There are three levels to choose from, each getting more complex. Contact me to discuss which one is best for you and I am happy to email you a course outline so you know what to expect.

All attendees will receive a certificate, as an employer you can't be with everyone all the time but providing good comprehensive training is essential. Know your rights and responsibilities!

Course	Time	Handouts	Certificate	Price PP
Level 1 Introduction to Consumer Protection in Sales	2 Hrs	Yes	Yes	£25.00 min 8
Level 2 Intermediate in Consumer Protection in Sales	4 Hrs	Yes	Yes	£45.00 min 8
Level 3 Advanced in Consumer Protection in Sales	6 Hrs	Yes	Yes	£60.00 min 8

 

THREE Troubleshooting

I offer a comprehensive legal and business support package that covers staff and customer complaints including negotiation, mediation, acting on your behalf, debt collection, dispute resolution including court and tribunal casework.